Sanlam agent failed to action my request

On 8 December, I contacted Sanlam and spoke directly with Carly Maduna to request assistance and an update regarding my policy. Unfortunately, the experience was very disappointing. She gave the impression that she was handling my request, but in reality, nothing was actioned.

During the call, there were constant distractions, including sneezing and loud background noise from children, which reflected poor telephone etiquette. I only discovered today, after calling Sanlam again, that no progress had been made on my request.

This lack of professionalism and failure to follow through has left me frustrated. It feels as though clients are pleading for assistance, as if agents are doing us a favour, rather than providing the service expected.