Sanlam again refusing to cancel policy for my 3rd policy in a row.

would rate 0 if I could. Their whatsapp support line only has people working from 08:00 AM to 10:15 PM. Phone them and takes 32 minutes on hold to reach a person. Cancellation request is send from the listed email address yet they refuse to process as they say its coming from a different address after they have confirmed its the mail address listed on the policy. This is the 3rd policy they have done this with. they stall in the hopes that can suck one more months premium from you. This level of dishonesty borderlines on ********ity.