Sanlam, again not giving me any joy.

This is the second time that I'm complaining about the same company. I have sent a request on the 23rd January to Futura - PSSBF to have my son's school transport fees to be paid for January and February and I requested for it to be a monthly recurring payment until December 2020. Until this date I have still not received any payment, meaning that the payment should now be for 3 months as it's now the 3rd month of the year. I always struggle whenever I claim for anything. My son's transport driver is still not paid for 3 months. I cannot be explaining to him about Sanlam and Futura cos that's honestly none of his concern. I called Futura last week and spoke to a very friendly and helpful lady by the name of Tania who advised that my claim was approved and payments will be done this week or next week. But I honestly can't wait that long. These funds should help my son's educational future go smoothly but it's costing me too much money being on the phone all the time with Futura, nevermind the headaches I get from all the struggle I go through cos of delayed payments. I am therefore requesting that I have all the funds available in my son's trust account to be paid up to me in full ASAP as I am no longer willing to be communicating endlessly about the same thing. I have not even claimed for his school fees cos I know that I'm going to experience the same struggle.