AS
Akhona S
1 reviews | Active since Aug 2020
31 Aug 2020, 13:13
Sanlam
I emailed my documents for sanlam retirement fund on July 27th and when I call to find out how far the consultants told me that by 21 of August it will be out or latest 24th. Until today the money is not in. I need my money
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Sanlam's replyOfficial
31 Aug 2020, 13:37Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind Regards
Client Relations
Kind Regards
Client Relations
Sanlam's reply31 Aug 2020, 13:37
Official
Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind Regards
Client Relations
Kind Regards
Client Relations