Sanlam - Adding more stress to an already painful situation

I am past the point of frustrated with Sanlam. My Mother had a retirement annuity fund with Sanlam. My Mother passed away little over a month ago. I have submitted all the requested documents. They keep giving you the runaround. Every time you phone they tell you that you need to submit more documents. Then you wait 10 days and when you call for an update. Then when you call again they need more documents. It is never ending. Why not just tell you from the start what they need. Or phone the person who submitted the claim and tell them what they still need? Yesterday i phoned again and i had to submit more documents. Now i get an email stating i need to sign the document that says that we waive the right to claim the fund benefits. And if i dont i need to send proof that i was dependent on my Mother which i was not. Where in your life. My Mother paid for this policy and she stipulated how the funds should be paid out. These policy companies have zero idea what added stress they place on you. Having to deal with the loss of a spouse and parent is traumatic enough. Then you have to deal with all of this incompetence week after week.