1 reviews | Active since Mar 2019
Sanlam account... lol which
I phoned up Sanlam to find out my balance what a mission. It's my phone ..anyway I did not get an answer. so I send an email to arbitrator finally get the amount its says account Sanlam do online banking... no Sanlam I send an email again which account Sanlam ok ... go online banking guess what there is no Sanlam there is Sanlam Sanlam choice loan so I pay it in ... after all you get given a deadline
so u call no there nothing after 3rd day person says yes she direct me feedback it paid up
Now I get a phone call... proof it seriously now I must proof I paid I said its online fo think I donate my money to you sharks with high interest Now again I must proof it after it was confirmed on 8th Jan it's now the 16th is it to sort out your online accounts or want to charge me again I find it unacceptable everybody says do online banking it's a quick and done Well doesn't look like does Sanlam account I put the reference number now I must proof to you I paid .... seriously you most unpleasant company I must know your home affairs whilst I send twice a letter email asking which account... Sanlam go onto your online sort out your mess
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
surely I dont need repeat myself
I also got told zero balance
maybe you should listen to your calls
Also note after receiving a letter again
I asked which account
it stipulated Sanlam
nothing further
please you have humiliated me
by failing to give me the account
I am not here to find out your affair which account it is
that should have stipulated
Instead of an apology you you stipulate I must speak to a consultant
which I did
it was confirmed
why do online banking if you're
details are not all optional
surely I dont need repeat myself
I also got told zero balance
maybe you should listen to your calls
Also note after receiving a letter again
I asked which account
it stipulated Sanlam
nothing further
please you have humiliated me
by failing to give me the account
I am not here to find out your affair which account it is
that should have stipulated
Instead of an apology you you stipulate I must speak to a consultant
which I did
it was confirmed
why do online banking if you're
details are not all optional
We will refer this as well.
Regards
Client Relations
We will refer this as well.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
as getting email from consultant telling me
" we don't no how long the transfer will take "
I call I hang on for 10min ... I put down the phone
as getting email from consultant telling me
" we don't no how long the transfer will take "
I call I hang on for 10min ... I put down the phone
We noted your comments.
Regards
Client Relations
We noted your comments.
Regards
Client Relations