Sanlam Aca Employment benefit poor service

I have claimed my provided fund, Sanlam ACA employment benefit, service is very poor, worse than homer affairs and dept of labor, when calling you hold for over 3 hour, then being cut off, without getting any help, or you will be transferred from pillar to post until they again cut you off, for just wanting to know the status of your claim. This has been happing daily for the past two weeks, and still no assistance to date. The amount of money I have spent trying to just get through. Their voice recording state due to number of calls, and current situation (COVID) they expecting high call volumes, but even if your being patient you still don’t get help, and that’s your money.Sars you call then you get reference number you become number 1800 on the quee but definitely you will get assisted, yet Sanlam is a private sector.