Sanlam ACA Employee benefits WHAT A NIGHTMARE!!!

I resigned from my previous employer 6 weeks ago at the time as requested I completed my pension withdrawal form WITH MY TAX NUMBER as well as my BANK STATEMENT. That was days before I even exited the company. I based my decision on the information I received from the consultant that I would not be taxed for the first R25k and that the remainder of the funds would be taxed at R5000-+ now your calls are recorded so I would find delight in you listening to them so as to assertain that I an indeed not thumb sucking this but have actually been advised this by your consultant. So to make sure I dont experience any problems I take the initiative to call your department 3-4times before I leave my previous employer, to confirm that everything has been received and is in order... Which once again you are welcome to check your records it will confirm the above...each time I was reassured that everything was in order and that it would take 4-6 weeks to process. Fast forward week 3-4 of the process I call again just to confirm that once again they have everything that's needed so that at week 6 I don't have any problems, at this point I'm asked if I sent a bank statement and also told that in fact they cannot confirm how much I will be tax.?!!nothing compared to what I was told initially... I decide to patiently wait and at week 5 call to check one again that all is okay by this time the consultants are getting irritated at me and IF they were doing their jobs properly I could have understood their frustrations... I'm told at this point that I will receive my payment this week Wednesday as well as them being able to confirm my tax amount. This is week 6...I call this morning and guess what I am asked.. if I sent my tax number?!!! AAAAAAAGGGGGGGHHHHHRRR seriously Sanlam ACA Employee benefits?!!!! Are you guys joking?! Anyway I than get told that the gentleman is now only requesting the tax amount from SARS,which they had 4-6WEEKS TO DO! AND IT LITERALLY TOOK HIM 2-3MINUTES TO REQUEST???? AND NOW I HAVE TO WAIT AND SEE ONE WHAT RIDICULOUS SUPRISE OF AN AMOUNT I WILL BE TAXED... WHEN I WAS TOLD ONLY R5000 AND ALSO IF SARS DOES NOT GET BACK TODAY..I am convinced with this level of service that I will definitely not receive my funds in this 6 weeks SLA.