Sanlam - Absolutely Useless with the 2 Pot Emergency Withdrawal Process

Good day I've been trying to get hold of a consultant since last week Monday to get assistance with my Savings Pot Withdrawal. I keep getting an error when attempting on the website and I've been waiting forever and a day to be transferred to a consultant as no one can help me. I've sent emails and whatsapps to no avail. It has become frustrating as there are other companies who have streamlined the withdrawal process and here Sanlam customer still waiting with not even a hello!!!!!