Sanlam a big licensed ****mer

I keep on hearing my case has been escalated however no1 phoned me and my money has still not been paid out ...... think this should go to the ombuds and ask for more becasue you are really working on my last nerve imagine you had to still pay me millions how long was i going to wait ima tell everyone of how useless you are , and please dont send me those stupid generic mails to say your case has been escalated .