NS
Nomvuyo S
1 reviews | Active since Jan 2016
25 Jan 2020, 11:04
Sanlam
Policy Number : ***X5
I received a message confirming the amount of R2301.29 cashback amount on 17/01/20. that payment was not effected to my account?
my debit order is suppose to go off on every 25th of the month and last month waited but went off on 28th. which by that time I had no funds but if I was warned earlier that the debit will then go off on 28th due to public holiday, which is understandable I would have provided. this has caused accumulated bank charges which I had to sort out. That was unnecessary. please advise if you are going to reimburse me on this.
regards Nomvuyo Sisusa Tel: ***
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Replies (2)
Sanlam's replyOfficial
27 Jan 2020, 07:45Good day, Nomvuyo
We acknowledge receipt of your complaint. Your matter has been forwarded to the relevant department for further assistance.
Kind regards
Client Relations
We acknowledge receipt of your complaint. Your matter has been forwarded to the relevant department for further assistance.
Kind regards
Client Relations
Sanlam's reply27 Jan 2020, 07:45
Official
Good day, Nomvuyo
We acknowledge receipt of your complaint. Your matter has been forwarded to the relevant department for further assistance.
Kind regards
Client Relations
We acknowledge receipt of your complaint. Your matter has been forwarded to the relevant department for further assistance.
Kind regards
Client Relations
Sanlam's replyOfficial
27 Jan 2020, 13:07Good day, Nomvuyo We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
RegardsClient Relations
RegardsClient Relations
Sanlam's reply27 Jan 2020, 13:07
Official
Good day, Nomvuyo We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
RegardsClient Relations
RegardsClient Relations