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Christiaan P

1 reviews | Active since Apr 2026

29 Apr 2026, 13:32

Sanlam

I have been attempting to transfer my Retirement Annuity (RA) from Sanlam for over four months, and the experience has been extremely frustrating and disappointing.

During this period, I have made numerous attempts to contact their support team telephonically, often being placed on hold for longer than 30 minutes at a time without any resolution or meaningful assistance. In addition to this, I have sent multiple follow-up emails requesting updates on the status of my transfer, yet I have received little to no feedback.

The lack of communication, transparency, and urgency in handling what should be a straightforward process is highly concerning. As a client, one expects a certain level of professionalism and responsiveness—especially when it comes to financial matters of this nature. Unfortunately, this has not been my experience.

At this stage, I am left with no clear timeline, no accountability, and no confidence in the process being managed effectively. This has been, without a doubt, one of the worst customer service experiences I have encountered.

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Replies (3)
Sanlam
Sanlam's reply29 Apr 2026, 13:49
Official
Good afternoon, Christiaan

We are sorry to learn of your negative service experience.

Please send us a private reply with your ID number or plan number.

On receipt of this information, we will arrange for assistance from the responsible team.

Be assured that we will use any information you provide only to assist you with this matter.

Regards
Sanlam Client Care
CP
Christiaan P's update08 Jun 2026, 17:32
Reviewer Update
I am posting a follow-up to my previous review as I am still awaiting feedback from Sanlam regarding the transfer of my Retirement Annuity.

My transfer request has now been ongoing for more than four months. Since my last communication on 29 April 2026, I have not received a single update on the status of my application. Today is 8 June 2026, and despite numerous emails, follow-up calls, and requests for feedback, I am still left without any indication of progress or an expected completion date.

The lack of communication and customer service is unacceptable, especially when dealing with clients' retirement investments and financial futures. I have spent countless hours trying to get answers, including being placed on hold for extended periods without resolution, and my emails continue to go unanswered.

At this point, my frustration is no longer about the delay itself, but rather the complete absence of communication, accountability, and transparency throughout the process. As a long-standing client, I expected a much higher standard of service from a company of Sanlam's reputation.

I am requesting that a senior representative urgently investigate this matter and provide a clear update on the status of my transfer, including any outstanding requirements and a realistic timeline for completion.

This experience has unfortunately left me with very little confidence in Sanlam's ability to manage client requests efficiently and professionally.
Sanlam
Sanlam's reply08 Jun 2026, 17:39
Official
Good day, Christiaan

We have sent you a private reply.

Regards
Sanlam Client Care