Sanlam

Last month I sent an email to Sanlam requesting cancellation and refund for 2 policies I had with them. A lady called me back confirming everything and emailed me a list of things I had to submit including my banking details where money is going to sent. To my shock after a couple of days I received a sms saying there’s no refund without any explanation. And the second policythe money is still debited while I requested a cancellation on both policies. It’s truly frustrating how they handle their clients