Sanlam

I contacted Sanlam only to request a quote for a policy. During that process they asked for my banking details and told me that I would still need to sign a form that they will send before anything happens.

I also sent emails to clearly requesting that the RA be Cancelled on the 24th Feb 2026, but I never received any response to my emails.

To my shock, Sanlam deducted R2 000 from my bank account anyway on the 3rd March 2026.

When I contacted my bank, they informed me that Sanlam had blocked the debit order from reversed.

This is extremely frustrating and unacceptable. I never signed any documents, I requested cancellation, and I received no response, yet money was still deducted from my account.

Sanlam needs to cancel this RA immediately, refund the R2 000, and remove any debit orders linked to my account.