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1 reviews | Active since Jun 2017

16 Jan 2024, 08:55

Sanlam

Sanlam is arrogant, the taking my mothers money from 2008 without her permission we asked them to provide proof the she joined they failed to do it, they said they will refund but don't want to tell how much it will be and they are now ignoring us, they said turn around time will be 10 working days, this query started from 3rd of October 2023, still waiting for them, the numbers they gave no answer every time we call I sent email daily not even one response to show how arrogantly they are *****ing old age people money.

0
Replies (7)
Sanlam
Sanlam's reply16 Jan 2024, 09:08
Official
Good day  
 We are sorry to hear of your poor client service experience. Please respond to our private message.
 
 Regards
 Sanlam Client Care 
's update16 Jan 2024, 09:13
Reviewer Update
Policy ***
's update16 Jan 2024, 09:27
Reviewer Update
***
Sanlam
Sanlam's reply16 Jan 2024, 09:45
Official
Thank you for the information. We have escalated your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care
's update16 Jan 2024, 09:51
Reviewer Update
That's what you doing from last year, can you tell me why no response on emails from the 2nd of January
's update16 Jan 2024, 10:37
Reviewer Update
This company is clearly in the mission of doing *****, I just received feedback now from my email, where they still asking documents that were sent on the 2nd of January, now they pretent like they never received them, here is the arrogant feedback
Sanlam
Sanlam's reply17 Jan 2024, 12:27
Official
Good day

This is to confirm that final feedback has been provided to you via email. 

Regards
Sanlam Client Care