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ethol L
1 reviews | Active since May 2021
12 May 2021, 12:27
Sanlam
Legacy Beneficiary Fund
I have a serious problem when claiming for my daughters needs when it comes to the Sanlam Legacy Beneficiary Fund.
I’ve submitted a claim the 30th March 2021 requesting a special payment and submitted all required documents. I spoke to Zodwa Ramovha the 21st of April and confirmed all in order and have escalated this matter. Since that day I have been calling (call center would advise that they will put a note on system) and I've been sending emails to Daphne Wilson with no response. What I am failing to understand is why should we always beg and plead with Sanlam to pay out claims.
I'm disappointed with Sanlam.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
12 May 2021, 12:29Dear Ethol
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply12 May 2021, 12:29
Official
Dear Ethol
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
12 May 2021, 15:23Dear Ethol
We have tried calling you but there was no answer. Our department has confirmed that we are investigating further.
Kind regards,
Sanlam Client Relations
We have tried calling you but there was no answer. Our department has confirmed that we are investigating further.
Kind regards,
Sanlam Client Relations
Sanlam's reply12 May 2021, 15:23
Official
Dear Ethol
We have tried calling you but there was no answer. Our department has confirmed that we are investigating further.
Kind regards,
Sanlam Client Relations
We have tried calling you but there was no answer. Our department has confirmed that we are investigating further.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
14 May 2021, 11:53Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply14 May 2021, 11:53
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations