EM
Elliot M

1 reviews | Active since Mar 2022

26 Jul 2022, 21:15

Sanlam

I invested my Provident Fund at Sanlam but it happened that my Provident Fund and medical disability fund arrives at the same time so the agent so it as an advantage and invested my Provident Fund and medical disability for his own benefit. And now as we are trying to resolve the problem as i am still sick and can't get medical aid to go hospital they gave me the options. They gave me two options They cannot give me my medical disability fund and they can't cancel the investment so the options is to choose a suitable options and not to give my money back. So they send me to the same person who *******ed me to explain this problem of them using my medical disability fund for their own benefit and i don't accept that. The fact is i want that medical disability fund of me I don't trust that agent any more.

Elliot Mo***eng

0
Replies (1)
Sanlam
Sanlam's reply27 Jul 2022, 08:57
Official
Good day Elliot

We can confirm that your complaint was dealt with in full by Sanlam and the Ombudsman.  You have been provided with feedback and suggest that you communicate directly with the consultant who previously assisted you.

Regards
Sanlam Client Care