CD
CLINTON D

1 reviews | Active since Jun 2017

09 Oct 2024, 13:33

Sanlam

I apply for my two pot on the 04.09.2024 and i send all my documents to them and they said my funds will be viable on the 30.09.2024 but i did not received it and they said on the 09.10.2024 and still nothing and know they say on the 23.10.2024 and i call them on *** but they don't answer my call at all.

I'm not happy with they services and i ask them to call me on *** and they also not doing it because MTN suspend my line.

0
Replies (6)
Sanlam
Sanlam's reply09 Oct 2024, 13:50
Official
Good day CLINTON  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
 
 Regards
 Sanlam Client Care 
CD
CLINTON D's update09 Oct 2024, 14:17
Reviewer Update
Im still awaitting for they call because of sanlam not paying me have the companys but my name on the blacklist for not paying my accounts with them.

Im going to wait a hole year for one of them to call me back on my work number 011 - 886 -0112 and they going to lay and said they did call me back.
CD
CLINTON D's update10 Oct 2024, 06:33
Reviewer Update
I told you yesterday that Sanlam will never call you and they did not call me yesterday and on the 02.10.2024 there was a urgent request send to the pay manger to sing off my request to pay the two pot in my account but they still did not on now they said i must wait until the 23.10.2024 but my forum was send in on 05.09.2024 and they staff member said they have received my documents and everything is in order and she will send it in and i received a email from Sanlam will be paid on the 30.09.2024 and they said no it will be on the 09.10.2024 and still nothing not good services at all and they still not call me back until today and i still did not received my two pot money but they are quickly to take they money but bad to pay your money to you. They did not even reply back on my reply that i send yesterday to them and this is they services to you.
Sanlam
Sanlam's reply10 Oct 2024, 07:56
Official
 Good day CLINTON  
 
The consultants have 48 hours to contact you.
 
 Regards
 Sanlam Client Care 
CD
CLINTON D's update10 Oct 2024, 08:23
Reviewer Update
Your 48 hours is only next year because you will not call and the customer must call after you and Sanlam services is very bad.
Sanlam
Sanlam's reply10 Oct 2024, 11:19
Official
Good day  CLINTON

This is to confirm that you were contacted and feedback was provided.

  Regards
 Sanlam Client Care