Sanlam

I will never use Sanlam again due to my latest experience with them, after paying 18 years worth of retirement annuity and due to covid creating financial difficulty I attempted to make my policy paid up, Sanlam tells me that they did not recieve my forms on time to make my policy fully paid up even though at my own cost i mailed the forms to them before the cut off date. Sanlam continued to take the monthly installments and thereby contributed to placing me in financial distress. After this ********** experience and in my opinion dishonest interaction with Sanlam I'm never going to have any dealings with them again. I'm still waiting for a reply to my email complaining about their lack of service and for new forms to be sent to me so that I can sign them and physically mail it to them as per their requirement so that I can stop them from continuing to take my money which I desperately need during these difficult times.