Sanlam???

Good day. My broker, Isabella Kunneke left Sanlam for another job, and left my policy with a new broker. I've contacted her in regards to my policy on the 22nd of November. She rep**** me that she'd look into my query, but never came back to me. I've tried contacting her multiple times and she ignores me. This is unacceptable. How must I trust a business with my policy if the empoyees don't even make contact with you??