PJ
Petra J

1 reviews | Active since Feb 2020

28 Jan 2021, 17:49

Sanlam

Sanlam personal loans department, is only doing their work when you want to take out a loan. My account was paid in full January 2021 I'm still awaiting my paid up letter, and on top of it they still debited my account while my account was paid in full. It was promised to me that my account won't be debited on my pay date. They debited my account. I've phoned numerous times for the past week no one can assist me. Team leaders not available when you ask to talk them they hang up the phone. I ask for the paid up letter since monday they said the request was only put in yesterday. Your service is bad bad it was my first and last time that I'm doing business with them.

0
Replies (9)
Sanlam
Sanlam's reply28 Jan 2021, 17:51
Official
Dear Petra

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation. 

Kind regards 
Sanlam Client Relations 
PJ
Petra J's update28 Jan 2021, 18:07
Reviewer Update
Nadia, Chene this the consultants that I spoke to over the phone and they just switch off the phone while I'm still busy with them.
Sanlam
Sanlam's reply28 Jan 2021, 18:27
Official
Dear Petra

Thank you for the additional information. Apologies for the poor service received. We will investigate and one of our consultants will be in touch with you. 

Regards 
Sanlam Client Relations 
PJ
Petra J's update28 Jan 2021, 19:54
Reviewer Update
Where is my refund?
Sanlam
Sanlam's reply29 Jan 2021, 08:32
Official
Good day, Petra

Please allow the department sometime to investigate the matter further. They will be in touch with you. 

Regards,
Sanlam Client Relations
PJ
Petra J's update29 Jan 2021, 20:46
Reviewer Update
What I don't understand is that you need some time you guys had more than enough time to sort this, the account was settled in full 21st Jan 2021. I want my money that was debited from my account.
PJ
Petra J's update01 Feb 2021, 09:54
Reviewer Update
I dont know what game you are trying, I recieved a call and then I phoned back Saturday, they informed me I must confirm that I will not reverse the payment I did it, and now I get an email stating I must confirm again after I did on Saturday what the hell is wrong with Sanlam. I want my money today.
Sanlam
Sanlam's reply01 Feb 2021, 09:57
Official
Dear Petra

We are following up with the relevant department. 

Regards,
Sanlam Client Relations

Sanlam
Sanlam's reply02 Feb 2021, 09:15
Official
Dear Petra

We sincerely apologise for the service experience received. 
Due to the protection of your personal information, Our consultant has made contact with you  to discuss the progress of your payment. 
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations