sanlam

My name is Khululwa Cengani Makeke, i took out a funeral policy on the 30th of Nov 2015 for me ,husband ,aunt and my dad. The policy cover was for 30000 well thats what i was told by the agent who assisted me.Ive been paying for all these years never missed any premiums. Yesterday i call in Sanlam just to check if i can upgrade my dads and my aunts policies to maybe 50000. The consultant advised me that they are only covered by for 8000 and my aunt for 11000 .to my shock i disputed that as i know that they were covered for 30000 .i remember the day i fully agreed for that amount. Who at their right mind would take funeral policy of 8000 for their parents. ive been paying for almost 4 years full with a comfort that my dad and my aunt they are covered and im safe.i chose sanlam thinking that they are the best company little did i know that i was dealing with *****s who just debited me for nothing.i am so vanurable right now as i am struggling to find a funeral cover as he is above 75 .yesterday i spoke to several agencies after i was sent from pillar to post and those useless agencies who doesnt even know their product.1 agency confirmed that if i upgrade the same policy there will be no waiting period via email and ask her again are you sure she responded by saying ' MY apologies there will be a waiting period,i am so upset and hurt with Sanlam and now no one is willing to assist me with anything they just want me to upgrade and they dont care about my dad and my aunts actually my whole family.Now i am struggling to find a cover for my dad as most off the company say that he is old .stupid company.yesterday i slept with tears in my eyes not knowing what to do whether i cancel or upgrade.

I have never been so humiliated and hurt in my whole entire life.My mom passed on in 2014 so you an imagine if anything happens to my dad or my aunt what would i do because i wont be able to pay for their funerals.this is life we can predict it but we need to be alert. Sanlam is such a huge respected company but with zero morals .i took out those policies with an assurance that they will meet my needs but noooo . kindly assist me please