TM
Thandeka M

1 reviews | Active since Apr 2022

01 Jun 2022, 10:33

Sanlam

My spouse passed away on the 7 of May then we haf a Memorial service on the 12 of May, where one of sanlam consultant by the name of Amanda Zondi attended. She then called me after the service if i recall exactly her words were like who is Nokulunga Mabika the beneficiary shouting i told her i am Nokulunga she requested ti speak to me anf my spouses family as well. She started divulging all the information including the amount of money that will be paid to the beneficiary of which i found so unprofessional because she didn't knew my relationship and my inlaws and it did cause conflict. After that episode i went straight to sanlam offices Pietermaritzburg reported the case and spoke to the manager by the name if syabonga Gasa who gave me his details to send an email i did that no reply, also phoned the manager he said he is on the meeting he will get back to me but till now no call. All i wanted to know is that is Sanlam allowed to exposed all these kind of information in a public space but i did not get an answer nobody attended me

0
Replies (3)
Sanlam
Sanlam's reply01 Jun 2022, 11:36
Official
Dear Thandeka

We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.  RegardsClient Relations
TM
Thandeka M's update01 Jun 2022, 12:03
Reviewer Update
Initially i went to sanlam offices Pietermaritzburg to report this matter, was given details where i can send an email i did that also contactes the branch manager but i didn't receive any feedback that's why i decided ti expose sanlam on this platform, because i need them to discipline Amandla Zondi after what she did to me.
Sanlam
Sanlam's reply01 Jun 2022, 15:20
Official
Dear Thandeka

Please can you provide the policy number as well. 

Regards
Client Relations