SANLAM 2 Pot - Unacceptable Non Existant Assistance

My husband app**** for a withdrawal from Sanlam's Two-Pot Retirement Fund and has been left highly dissatisfied with the process. Despite completing his application, he now faces a further, even though there was an estimate of payout to take place by the 7th of October, he now has to wait some more before receiving the payout. This is incredibly frustrating, especially when other corporations complete payouts within 5 to 10 days.

To make matters worse, there’s a complete lack of communication. Numerous attempts to follow up on the status of the application, yet no one seems able to provide any clear answers. It's disappointing that such a large financial institution cannot streamline its processes or provide the level of service expected in these situations.