SANLAM 2 POT SYSTEM WITHDRAWAL DELAYS

Good morning, I app**** for the 2 pot withdrawal on the 5th September 2024. The system indicated that the claim will be paid within 10 working days. I received notification on the same day informing me about the application status and process.

To date i haven't received any feedback and/or communication. I call and the call just goes on and on without a response for the whole day.

They are clearly not competent to take this task. They are multiple call agencies who just transfer your call to the other.

Can anyone please call and not transfer and assist with my query as the 10 days has long passed without a single communication.

Very bad services even home affairs and UIF department is better than them. They fail when it comes to customer service. They clearly needed a user friendly app that has application feedback.

No regards, KI Matlali ***