Sanlam 2 pot , still have not paid me

I am extremely disappointed in Sanlam . I did a 2 pot withdrawal at the beginning of the month. I was told several times that I would receive my money on or before the 27th of this month. Nobody answers the call centre, I have used over R300 airtime calling throughout this. I still have not received any payout yet even today, I recieve an email saying 27th which is today. Where is my money. Please pay me, my situation is very dire and I need MY MONEY