Sanlam 2-pot payment ****

On the 22nd of September i app**** to have my 2 pot retirement payment done. the app said the estimated time of payout would be 15th October. its now the 30th of October and still nothing, in comparison, my colleague app**** for from Old mutual to be paid out and hers was finalized and reflecting in her account within a week. I've been with Sanlam and had my retirement annuity with them for 15 years. im now considering moving my retirement annuity to old mutual. if they take this long to pay out such a small amount, I shudder t think how long I will have to sing for my retirement annuity payout when the time comes. terrible service and no updates on the app, it still shows estimated payout on the 15th of October. There is no one to speak to when you call the call center, there's just a generic service message that tells you to be patient for the payout. you don't have the option to talk to a human being. pathetic service.