sanlam

I found out about an amount to paid out to me from Sanlam via another company. as I am working in Namibia but do have an SA bank account they advised me to have this money paid out o me. I got divorced 6 years ago and there is no way I can change the beneficiary on this policy. Currently this will go to my ex-husband and not my children. since 29/6/21 I have been struggling with Sanlam. Bellville,Cape Town call centre to get the necessary form to complete to have this money paid out. Numerous phone calls, complaints on their website and what happened? They refer it to Sanlam Namibia! this policy is in SA and not Namibia. my bank account is in SA, not Namibia. not matter what I do, no matte who I phone (the call centre really do not know /do not want to help me). they keep on sending e-mails to their supervisor, me Hassan, who do not react within 24-48 hours as they promise. according to their website one will receive an name and contact number of the person handling your complaint and that also do not happen. Got a message: refer to our office? If I cannot get help, how on earth will my children get this money our of Sanlam if something should happen to me? do they expect me to drive 1****m of pay R5000 for on airfare to go to their offices? this behaviour and treatment is unexceptable.