ZCMM
Zilungile Carol Mygirl Memela
1 reviews | Active since Apr 2021
28 Aug 2023, 14:20
Sanlam
Good afternoon
I would like to state that Sanlam didn't pay me for loss of income for 2021 whilst they paid for it in 2019 and 2020 for sh***0 for the same chronic diagnosis.
I've spoken to them but they are no longer responding.
The terms and conditions for the both policies are the same.
Thank you Sg***0
Helpful (0)
Replies (16)0
Replies (16)Sanlam's replyOfficial
28 Aug 2023, 14:21 Good day Zilungile
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply28 Aug 2023, 14:21
Official
Good day Zilungile
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
28 Aug 2023, 14:48Okay, thank you.
I'm waiting....
I've been fighting for my money from 2021 till now.
The lady I was speaking to didn't answer when I asked why they failed to pay whilst they were paying for 2019 an 2020!
They started by saying they've paid of which it's a false statement.
I'm waiting....
I've been fighting for my money from 2021 till now.
The lady I was speaking to didn't answer when I asked why they failed to pay whilst they were paying for 2019 an 2020!
They started by saying they've paid of which it's a false statement.
ZCMM
Zilungile Carol Mygirl Memela's update28 Aug 2023, 14:48
Reviewer Update
Okay, thank you.
I'm waiting....
I've been fighting for my money from 2021 till now.
The lady I was speaking to didn't answer when I asked why they failed to pay whilst they were paying for 2019 an 2020!
They started by saying they've paid of which it's a false statement.
I'm waiting....
I've been fighting for my money from 2021 till now.
The lady I was speaking to didn't answer when I asked why they failed to pay whilst they were paying for 2019 an 2020!
They started by saying they've paid of which it's a false statement.
Sanlam's replyOfficial
29 Aug 2023, 09:02Good day Zilungile
This is to confirm that feedback was provided to you via email from Sanlam SKY.
Regards
Sanlam Client Care
This is to confirm that feedback was provided to you via email from Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply29 Aug 2023, 09:02
Official
Good day Zilungile
This is to confirm that feedback was provided to you via email from Sanlam SKY.
Regards
Sanlam Client Care
This is to confirm that feedback was provided to you via email from Sanlam SKY.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
29 Aug 2023, 12:34Good afternoon
Yes she Penny rep**** but it's useless because there are unanswered questions, after the last question she's no where to be found, it almost an hour, but she was replying within a minute before the last question, so please don't act as if the issue has been sorted.
The question was:- Why you didn't pay in 2021 because you was paying in 2019 and 20?
Why you didn't pay me for 2021? In the past paid years was also chronic and in 2021 was chronic as well, kindly pay me.
Yes she Penny rep**** but it's useless because there are unanswered questions, after the last question she's no where to be found, it almost an hour, but she was replying within a minute before the last question, so please don't act as if the issue has been sorted.
The question was:- Why you didn't pay in 2021 because you was paying in 2019 and 20?
Why you didn't pay me for 2021? In the past paid years was also chronic and in 2021 was chronic as well, kindly pay me.
ZCMM
Zilungile Carol Mygirl Memela's update29 Aug 2023, 12:34
Reviewer Update
Good afternoon
Yes she Penny rep**** but it's useless because there are unanswered questions, after the last question she's no where to be found, it almost an hour, but she was replying within a minute before the last question, so please don't act as if the issue has been sorted.
The question was:- Why you didn't pay in 2021 because you was paying in 2019 and 20?
Why you didn't pay me for 2021? In the past paid years was also chronic and in 2021 was chronic as well, kindly pay me.
Yes she Penny rep**** but it's useless because there are unanswered questions, after the last question she's no where to be found, it almost an hour, but she was replying within a minute before the last question, so please don't act as if the issue has been sorted.
The question was:- Why you didn't pay in 2021 because you was paying in 2019 and 20?
Why you didn't pay me for 2021? In the past paid years was also chronic and in 2021 was chronic as well, kindly pay me.
Sanlam's replyOfficial
29 Aug 2023, 13:29We have relayed your message to Sanlam SKY.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply29 Aug 2023, 13:29
Official
We have relayed your message to Sanlam SKY.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
29 Aug 2023, 14:45More than an hour of waiting.
I've sent them all the evidence but they are delaying.
I've sent them all the evidence but they are delaying.
ZCMM
Zilungile Carol Mygirl Memela's update29 Aug 2023, 14:45
Reviewer Update
More than an hour of waiting.
I've sent them all the evidence but they are delaying.
I've sent them all the evidence but they are delaying.
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
30 Aug 2023, 10:26Good morning
There is no response from Sanlam
There is no response from Sanlam
ZCMM
Zilungile Carol Mygirl Memela's update30 Aug 2023, 10:26
Reviewer Update
Good morning
There is no response from Sanlam
There is no response from Sanlam
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
31 Aug 2023, 11:30Good morning
There is still no response from Sanlam even today.
Disappointed in this big company so called Sanlam
There is still no response from Sanlam even today.
Disappointed in this big company so called Sanlam
ZCMM
Zilungile Carol Mygirl Memela's update31 Aug 2023, 11:30
Reviewer Update
Good morning
There is still no response from Sanlam even today.
Disappointed in this big company so called Sanlam
There is still no response from Sanlam even today.
Disappointed in this big company so called Sanlam
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
28 Sept 2023, 02:37Good morning
I would like to complain about Sanlam late treatment that I'm receiving, I submitted the claim on Monday last week at their branch which I thought it's safe but their head office Said they didn't receive the documents then I had to resubmit, so there was a hospital file disc which was courrier to head office but unfortunately till today they are saying they didn't receive it but whilst the consultant in the branch is insisting that on her side it shows that everything was sent successful.
So their head office consultants are giving me different stories which I felt it is *********** because others are saying it has been received whilst others are saying it's not received. So right now I'm in the middle of nowhere with this claim.
Thank you
I would like to complain about Sanlam late treatment that I'm receiving, I submitted the claim on Monday last week at their branch which I thought it's safe but their head office Said they didn't receive the documents then I had to resubmit, so there was a hospital file disc which was courrier to head office but unfortunately till today they are saying they didn't receive it but whilst the consultant in the branch is insisting that on her side it shows that everything was sent successful.
So their head office consultants are giving me different stories which I felt it is *********** because others are saying it has been received whilst others are saying it's not received. So right now I'm in the middle of nowhere with this claim.
Thank you
ZCMM
Zilungile Carol Mygirl Memela's update28 Sept 2023, 02:37
Reviewer Update
Good morning
I would like to complain about Sanlam late treatment that I'm receiving, I submitted the claim on Monday last week at their branch which I thought it's safe but their head office Said they didn't receive the documents then I had to resubmit, so there was a hospital file disc which was courrier to head office but unfortunately till today they are saying they didn't receive it but whilst the consultant in the branch is insisting that on her side it shows that everything was sent successful.
So their head office consultants are giving me different stories which I felt it is *********** because others are saying it has been received whilst others are saying it's not received. So right now I'm in the middle of nowhere with this claim.
Thank you
I would like to complain about Sanlam late treatment that I'm receiving, I submitted the claim on Monday last week at their branch which I thought it's safe but their head office Said they didn't receive the documents then I had to resubmit, so there was a hospital file disc which was courrier to head office but unfortunately till today they are saying they didn't receive it but whilst the consultant in the branch is insisting that on her side it shows that everything was sent successful.
So their head office consultants are giving me different stories which I felt it is *********** because others are saying it has been received whilst others are saying it's not received. So right now I'm in the middle of nowhere with this claim.
Thank you
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
28 Sept 2023, 02:41So now they said they sent the file request in hospital of which is not yet received by the clerk who deals with the file.
ZCMM
Zilungile Carol Mygirl Memela's update28 Sept 2023, 02:41
Reviewer Update
So now they said they sent the file request in hospital of which is not yet received by the clerk who deals with the file.
Sanlam's replyOfficial
28 Sept 2023, 07:54Good morning Zilungile
We are sorry to hear about your service experience and have arranged for the responsible department to contact you.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have arranged for the responsible department to contact you.
Regards
Sanlam Client Care
Sanlam's reply28 Sept 2023, 07:54
Official
Good morning Zilungile
We are sorry to hear about your service experience and have arranged for the responsible department to contact you.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have arranged for the responsible department to contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 Sept 2023, 12:50Good afternoon Zilungile
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you.
Regards
Sanlam Client Care
Sanlam's reply28 Sept 2023, 12:50
Official
Good afternoon Zilungile
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
28 Sept 2023, 12:59Afternoon
I received their email, hope they will act as they promised, it's not my fault but their staff.
I received their email, hope they will act as they promised, it's not my fault but their staff.
ZCMM
Zilungile Carol Mygirl Memela's update28 Sept 2023, 12:59
Reviewer Update
Afternoon
I received their email, hope they will act as they promised, it's not my fault but their staff.
I received their email, hope they will act as they promised, it's not my fault but their staff.
Sanlam's replyOfficial
28 Sept 2023, 13:20Thank you for confirming receipt of the email.
They will assist you with this matter.
Regards
Sanlam Client Care
They will assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply28 Sept 2023, 13:20
Official
Thank you for confirming receipt of the email.
They will assist you with this matter.
Regards
Sanlam Client Care
They will assist you with this matter.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
03 Oct 2023, 12:26Good day
Thank you Sanlam you for finalizing my claim to my satisfaction.
Thank you
Thank you Sanlam you for finalizing my claim to my satisfaction.
Thank you
ZCMM
Zilungile Carol Mygirl Memela's update03 Oct 2023, 12:26
Reviewer Update
Good day
Thank you Sanlam you for finalizing my claim to my satisfaction.
Thank you
Thank you Sanlam you for finalizing my claim to my satisfaction.
Thank you
Sanlam's replyOfficial
03 Oct 2023, 12:55Good afternoon Zilungile
We are happy to learn that the claim has been finalised.
Thank you for the feedback.
Regards
Sanlam Client Care
We are happy to learn that the claim has been finalised.
Thank you for the feedback.
Regards
Sanlam Client Care
Sanlam's reply03 Oct 2023, 12:55
Official
Good afternoon Zilungile
We are happy to learn that the claim has been finalised.
Thank you for the feedback.
Regards
Sanlam Client Care
We are happy to learn that the claim has been finalised.
Thank you for the feedback.
Regards
Sanlam Client Care
