ZCMM
Zilungile Carol Mygirl Memela

1 reviews | Active since Apr 2021

28 Aug 2023, 14:20

Sanlam

Good afternoon

I would like to state that Sanlam didn't pay me for loss of income for 2021 whilst they paid for it in 2019 and 2020 for sh***0 for the same chronic diagnosis.

I've spoken to them but they are no longer responding.

The terms and conditions for the both policies are the same.

Thank you Sg***0

0
Replies (16)
Sanlam
Sanlam's reply28 Aug 2023, 14:21
Official
 Good day Zilungile
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY. 
 
 Regards
 Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's update28 Aug 2023, 14:48
Reviewer Update
Okay, thank you.
I'm waiting....
I've been fighting for my money from 2021 till now.

The lady I was speaking to didn't answer when I asked why they failed to pay whilst they were paying for 2019 an 2020!

They started by saying they've paid of which it's a false statement.
Sanlam
Sanlam's reply29 Aug 2023, 09:02
Official
Good day Zilungile
 
This is to confirm that feedback was provided to you via email from Sanlam SKY.

Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's update29 Aug 2023, 12:34
Reviewer Update
Good afternoon

Yes she Penny rep**** but it's useless because there are unanswered questions, after the last question she's no where to be found, it almost an hour, but she was replying within a minute before the last question, so please don't act as if the issue has been sorted.

The question was:- Why you didn't pay in 2021 because you was paying in 2019 and 20?

Why you didn't pay me for 2021? In the past paid years was also chronic and in 2021 was chronic as well, kindly pay me.
Sanlam
Sanlam's reply29 Aug 2023, 13:29
Official
We have relayed your message to Sanlam SKY.
 Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's update29 Aug 2023, 14:45
Reviewer Update
More than an hour of waiting.

I've sent them all the evidence but they are delaying.
ZCMM
Zilungile Carol Mygirl Memela's update30 Aug 2023, 10:26
Reviewer Update
Good morning

There is no response from Sanlam
ZCMM
Zilungile Carol Mygirl Memela's update31 Aug 2023, 11:30
Reviewer Update
Good morning

There is still no response from Sanlam even today.

Disappointed in this big company so called Sanlam
ZCMM
Zilungile Carol Mygirl Memela's update28 Sept 2023, 02:37
Reviewer Update
Good morning

I would like to complain about Sanlam late treatment that I'm receiving, I submitted the claim on Monday last week at their branch which I thought it's safe but their head office Said they didn't receive the documents then I had to resubmit, so there was a hospital file disc which was courrier to head office but unfortunately till today they are saying they didn't receive it but whilst the consultant in the branch is insisting that on her side it shows that everything was sent successful.

So their head office consultants are giving me different stories which I felt it is *********** because others are saying it has been received whilst others are saying it's not received. So right now I'm in the middle of nowhere with this claim.

Thank you
ZCMM
Zilungile Carol Mygirl Memela's update28 Sept 2023, 02:41
Reviewer Update
So now they said they sent the file request in hospital of which is not yet received by the clerk who deals with the file.
Sanlam
Sanlam's reply28 Sept 2023, 07:54
Official
Good morning Zilungile

We are sorry to hear about your service experience and have arranged for the responsible department to contact you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Sept 2023, 12:50
Official
Good afternoon Zilungile

We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you.

Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's update28 Sept 2023, 12:59
Reviewer Update
Afternoon

I received their email, hope they will act as they promised, it's not my fault but their staff.
Sanlam
Sanlam's reply28 Sept 2023, 13:20
Official
Thank you for confirming receipt of the email.

They will assist you with this matter.

Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's update03 Oct 2023, 12:26
Reviewer Update
Good day

Thank you Sanlam you for finalizing my claim to my satisfaction.

Thank you
Sanlam
Sanlam's reply03 Oct 2023, 12:55
Official
Good afternoon Zilungile

We are happy to learn that the claim has been finalised.

Thank you for the feedback.

Regards
Sanlam Client Care