Sanlam

As a client I am very disappointed and frustrated at the service of Sanlam Umbrella Pension Fund. Reason for my frustration is for a claim I have made on my ex spouse Pension fund 4 years ago (2020) when the divorce was granted. I was told that the funds name was incorrect and I had to go back to court and have it fixed. I did what was required to be done by me and got the variation.

7 of March 2024 I sent it to Sanlam Umbrella Pension Fund and was asked to please send the application and affidavit as well as this was required. I have sent all these papers and a Keshia Philander was the 1 who required it. Ever since I've not heard back from them even after numerous phone calls and emails where the call center agents have continuously told me they have escalated the matter and asked that I be contacted.

My frustration is that nothing is been said and I am not been updated about the claim. Furthermore I can't get hold of anyone else besides call center agents that can only tell me that they see that I've sent everything that was asked. Sanlam is not tending to a simple claim that I was told would be handled and now I am being ignored after I have adhered to everything that was required from me.

Please, is there anyway this could be settled. *** Divorce Claim Clint Jeffries *** ***5 (Sanlam Umbrella Pension Fund) // Veroshca Leandra Jeffries