Sanlam 1 month no feedback or progress made

I am writing to bring to your attention a concerning matter regarding my provident fund with Sanlam, which has been causing me significant frustration and anxiety for quite some time now. I have been diligently following up on my provident fund status since my departure from Miway, but unfortunately, I have yet to receive a solid answer or any meaningful communication from Sanlam.

According to Sanlam, they claim to have not received the necessary documentation pertaining to my provident fund transfer. However, when I contacted Miway, they informed me that they had already sent the required documents to Sanlam on May 15th. It is deeply concerning that despite the documents being sent over a month ago, I have not received any correspondence from Sanlam acknowledging receipt or addressing the matter.

To resolve this issue promptly, I have been in contact with Sanlam every day, attempting to obtain a clear answer and bring attention to the urgency of the situation. Regrettably, each time I have reached out, I have been met with unhelpful responses and no concrete information regarding the whereabouts of the documents. This lack of responsiveness is both disheartening and unacceptable.

I kindly request your immediate assistance in conducting a thorough investigation to locate the missing documentation related to my provident fund. It is of utmost importance that the required documents are retrieved as soon as possible to prevent any further delays or complications. I implore you to take swift action and ensure that this matter is resolved promptly and effectively.

If necessary, I am prepared to escalate this complaint to higher authorities or regulatory bodies, as it is evident that my repeated attempts to resolve the issue directly with Sanlam have been fruitless. However, I sincerely hope that such measures can be avoided through your intervention.

I would greatly appreciate it if you could personally oversee the search for the documents and keep me informed of any progress made. I eagerly await your prompt response and a satisfactory resolution to this matter.