Sank Trust no longer interested in providing a good service to Widows and their children.

I feel Sanlam Trust is no longer interested in being in business. Explain to me why is my child's fees still not paid and its April? At this point l am dealing with rude call center agents who have no problem raising their voices and dropping calls as they wish. I just feel it is tough being a widow. I feel very frustrated at this point. Unfortunately this is not the first time. In Jan l was here about the something for my other son.