San

I have filled a termination request on the 26th of June for my trust funds and up until today, I'm still waiting and every single time I call to check on the process, of which I was told to update my ID copy because the copy was outdated and after I have sent the update of the ID copy, I was told that, the termination payment would be paid after the 13th of September, yet today it is the 26th of September and no termination payment has been paid. I made the termination request because I'm in need of the funds but all it seems is, I keep on being told different stories every single time I keep on calling