DR
Don R

1 reviews | Active since Oct 2022

25 Nov 2022, 09:41

Samlam claims

Morning,

I've been sent from pillar to post for months and months on end and yet Sanlam have still not assisted with the claim. I've paid visits to one office they send me to the next, get to the next and they send me to another. I'm extremely angry since my family have been clients with Samlam for decades and this is the second time the trusted company has failed us. It's now heading close to a year since we've claimed and still no assistance from no personnel and our claim seems to be brushed aside, we don't even know the status and beginning to suspect foul play or ********** activities goin on.

It pains me to write such about a company we've trusted for decades on end, but it has gotten to that point.

Kindly assist in getting the matter sorted out, your response will be highly appreciated.

0
Replies (4)
Sanlam
Sanlam's reply25 Nov 2022, 10:06
Official
Good day Don

We are sorry to hear this.  Please send us a private message with details as to where or how you submitted the claim.  We are not able to trace a record with the details you have provided.

Regards
Sanlam Client Care

Best regards,

DR
Don R's update25 Nov 2022, 10:28
Reviewer Update
Submitted the claim in Standerton in the Mpumalanga province, then went to Constantia and Bedfordview in Gauteng trying to get feedback and was failed again, no track record, no assistance, no nothing. Been calling and emailing for months and months on end yet I'm still not assisted. Death benefits for Ms S.H Nkomonde (ID number ***)
Sanlam
Sanlam's reply28 Nov 2022, 08:41
Official
Good day Don

Thanks for the information.  Your complaint has been escalated to the relevant team.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply28 Nov 2022, 16:24
Official
Good day Don

We can confirm that you have been contacted and that you are being assisted. 

Regards
Sanlam Client Care

Best regards,