Samlam Bad Service Always Delays

I am so dissapointed with Sanlam services I made a request for my withdrawal on the 6th of September and i was only told that the is an overlaping of days which was supose to be communicated to me before the fourth of October. I called their help line service and i hold on for more than an hour for a response using my voice air time , no apologies or any form of showing the delay, I am put through to NATALIE SAID TO BE THE WITHDRAWAL SPECIALIST and she also don apologise for the delay , as i give her my details she tells me that the withdrawalrequest has not been processed after a month of submitted required documents, and she was also not friendly to assist me as she kept on talking not let me raise my frustration. This is not the first time even their broker was not professional with my pilcies with them. The expereince with Sanlam is bad on time frame response and customer service on my money, i wonder how many South Aficans are expereincing this delay uncommunicated and BAD SERVICE Sanlam.