Samancor Provident Fund handled by Sanlam

I've got a complain about Sanlam, the way the handled my Samancor Provident Fund. My claim was submitted on the 18th of May 2020 and I was told my claim will be processed within 4-6 weeks. I'm now unemployed and do not have a source of income. My belongings are about to be repossessed. I called them two weeks ago and I was told my funds came back from SARS for a tax directive and it will be paid until now when I call Sanlam I'm taken from pillar to post. Their team leaders do not wanna talk to me because when I'm transferred to Natasha the team leader the phones rings forever. I sent them multiple emails this week without any response. Every time I called I get a different story from different consultants working for the same company.