1 reviews | Active since Nov 2022
Salman just does not get back to a preson, I am trying to do an amendment on my policy, first of all the preson told me the amendement was done, well it has been almost 6 months later and nothing is done, the last email from them they asked me to fill in
Salman just does not get back to a preson, I am trying to do an amendment on my policy, first of all the preson told me the amendement was done, well it has been almost 6 months later and nothing is done, the last email from them they asked me to fill in something (well nothing was attached), I forwarded that mail back to them and CC'd complaints in that was more than a month ago, and still no answer from Sanlam or Complaints. I WILL NEVER TAKE OUT A POLICY WITH THEM AGAIN! I am thinking of moving my business aways from them after being there for +-20 years already. You cant do any amendments to you policy on the APP, like I can with my other compaines I am with, this policy does not belong to me, it belongs to them, I am just paying it every month for them, that is how it feels. But yet they can phone me every 2 weeks to offer me a credit card, THAT I DONT WANT!
We are sorry to hear about your service experience and have escalated the matter to the responsible team for assistance.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have escalated the matter to the responsible team for assistance.
Regards
Sanlam Client Care
We have received feedback that you are in touch with the person who will be attending to the matter and that she will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that you are in touch with the person who will be attending to the matter and that she will be assisting you further.
Regards
Sanlam Client Care
