TM
Tyrone M
1 reviews | Active since Dec 2020
04 Nov 2022, 08:15
Salman claims delays bad service
Good day a claim was made on monday until today no payout has been made the problem with sanlam is that even last year when i made a claim for my mothers funeral the claim payout was only paid out 5 days after the funeral this is bad service. The funeral of the new claim is tomorrow but no payout yet do i have to borrow money like i did last to burry my mother now whats this every month you are taking your premiums but when its time to claim its a problem
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
04 Nov 2022, 08:58Good day Tyrone
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply04 Nov 2022, 08:58
Official
Good day Tyrone
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
TM
Tyrone M's updateReviewer Update
04 Nov 2022, 09:04How long will it take ? Because the funeral is tomorrow? When will i recieve claims payment?
TM
Tyrone M's update04 Nov 2022, 09:04
Reviewer Update
How long will it take ? Because the funeral is tomorrow? When will i recieve claims payment?
Sanlam's replyOfficial
04 Nov 2022, 10:03The consultant from Sanlam SKY will provide you with feedback regarding your claim.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply04 Nov 2022, 10:03
Official
The consultant from Sanlam SKY will provide you with feedback regarding your claim.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
TM
Tyrone M's updateReviewer Update
05 Nov 2022, 00:30This is how sanlam treat customers for claiming for loved ones who passed on. In this grieving time you dont care about how arrangements must be made . But at the end of the day the funeral should take place at clients own cost . The Funeral is Today but no payment has been recieved #SANLAM# you are disappointing weak service . Cannot give constant feedback to clients wrt claims the claims department of sanlam is incompatible
TM
Tyrone M's update05 Nov 2022, 00:30
Reviewer Update
This is how sanlam treat customers for claiming for loved ones who passed on. In this grieving time you dont care about how arrangements must be made . But at the end of the day the funeral should take place at clients own cost . The Funeral is Today but no payment has been recieved #SANLAM# you are disappointing weak service . Cannot give constant feedback to clients wrt claims the claims department of sanlam is incompatible
TM
Tyrone M's updateReviewer Update
07 Nov 2022, 03:10Good day what now sanlam is the your service loan had to be made for the funeral now interest have to be paid to settle the loan . This is the second time around this is happening why didnt i get my claim paid out in 48hours? When will i receive my claim? Is this how you treat people ? My claims have met all requirements but still my claim is not prioritized. But no feedback ?
TM
Tyrone M's update07 Nov 2022, 03:10
Reviewer Update
Good day what now sanlam is the your service loan had to be made for the funeral now interest have to be paid to settle the loan . This is the second time around this is happening why didnt i get my claim paid out in 48hours? When will i receive my claim? Is this how you treat people ? My claims have met all requirements but still my claim is not prioritized. But no feedback ?
Sanlam's replyOfficial
07 Nov 2022, 12:34Good day Tyrone
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply07 Nov 2022, 12:34
Official
Good day Tyrone
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's replyOfficial
07 Nov 2022, 15:02Hi again
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply07 Nov 2022, 15:02
Official
Hi again
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care