Salam refusing to pay my benefits

I have a sickness/illness benefit policy from your company. The process of getting the benefits of the policy has caused me great distress vs alleviating any form of pressure as promised. The policy I have is a hospitalisation & a loss of income. In March 2022 I submitted documents via my broker Justin Nkata for claims from 2021 June. Initially I was booked off by my psychologist who filled in forms as requested. After 2 months I was advised telephonically that Sanlam would not pay as the leave was granted by a Clinical Psychologist who is a specialist vs a GP. I requested my policy schedule which would highlight this exclusion; to date nothing has been sent. Simultaneously I submitted documents for my hospitalisation & documents from my treating psychiatrist. 3 months later Salam has continued to give me the run around with the last communication being on the 28th of June 2022 with Salam requesting medical records or correspondence which was sent in March 2022 already. I’ve resorted to coming on this platform because my broker has failed at his continued attempts to get any response. I’ve been booked off work affecting my income to date I still sit with this policy not in effect while I pay monthly premiums for a policy that seems to be USELESS!