Salam is a ****, they have been debiting money BUT refuse to refund us for their actions!

So disappointed that Sanlam is not giving valid reasons as to why they have been debiting my mother's account for a policy on a death claim that was claimed upon in 2019. They have been debiting the account and taking premiums monthly until we noticed in July 2025, we logged this with them and they are supposed to pay back the money BUT till this day nothing has been done, We have been doing daily follow ups with them and they keep saying the issue is with IT department. What does the IT department have anything to do with the refunds they must do due to us, It's been 3 months since we logged the issue and it's dragging and no one even bothers to call, we call them then daily and told everyday that it will be solved in 24hrs, but nothing has been done since July 2025! How many 24hrs are there in 3 months realllly ? They were ok with debiting the accounts BUT now they are not refunding and taking responsibility for their own errors...They must pay back what is due to us but they are not! It's really a ***** and disheartening!