TA
Tersia A

1 reviews | Active since Feb 2026

18 Feb 2026, 21:45

Safrican useless ...,

Safrican worst ever I submitted the claim of my deseased mother in 9 Feb 2026. On the 16 of Feb they asked me again to sent the documents, so i did. Its now the 18Feb and no funds are paid up. I called today the Safrican call center and the person who answered was so unprofessional. As i was giving her me details if of Safrican policy she told me the was no claim made under my details ..

So tell me what are we paying for? But if you want to claim it a struggle to get the funds.

Stikk waiting for feedback and funds of my deseased mother ...

0
Replies (2)
Sanlam
Sanlam's reply19 Feb 2026, 08:04
Official
Good day Tersia   We are sorry to hear of your poor client service experience. We have referred your complaint to Safrican.  Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply19 Feb 2026, 13:12
Official
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
 Regards
Sanlam Client Care