SAFRICAN UNDERPAID MY FUNERAL CLAIM

I have a funeral coverr that took place in March 2017 unfortunately lost my Father in 27 January 2021 where I expected that he will be burried with dignity little did I know that I have to fight to get the money that I was paying for every month without any premium skip, Irefisterd my father with I date was told in a family because was not living with himand had no access to his documents but the ònly thing I knew that when he die whereever he was he will be my responsibility, unfortunately when the dirty certificate come we were all shocked in a family because the name we known him with Thembinkosi was not in a death Certificate but appears his calling name Themba though the rest of the names and the last name appeared and also the north date was no longer the one I knew he was a year older than that one, I then forwarded my claim together with an affidavit that States the matter it was in the 9th because we recieved his documents the day of the funeral which was on the 7th of February,so Safrican acknowledge the receipt and also sent condolences so waited for 48 hours which is their turn around until I decide to send an email through client retention staying that it's been long wait, They have been busy with it till month end of February but their response were rude saying if I see Thembinkosi in a death Certificate I just show them so they will process the claim worse the emails of they sent them no name personalisation they speak the way they want because you won't know of whom attended you, I saw that as unprofessional and another thing the do if u call their offices using your contact no response they took an advantage of a pandemic but if u ask our HR to call in your behlf they answer it in a second, any number they do not know they don't answer the calls, so I ended up going and Sandton in their offices to find out exactly of what I am suppoße to do where I met a lady by the we of Nomfundp who went to claims to find out for me whtheir response was they don't know exactly if he was my father so they need any docent we have or a certificate from church brought documents I had from the funeral parlour that burriwd h becausemy name was there tthey said it's not enough, I then went to the local church where he was baptised in where I got a baptismal certificate that also was written the borth dad that was not the same from the Death certificate as well in his I'D dig but the names that was the first issue was written there Thembinkosi was there, so they decided to pay the amount they wanted without my notification which was not corresponding to the monthly premium was paying, so thinking they made a mistake I sent a queasy by email to find out even today no one response to me about the claim under paying, to my curiousity I checked their policy about the birth date and staff I only saw where it says if the date is over the premium you chose they will pay your monthly premium while both of the dates were less then the age of 65 by then the time I joined the policy , so I feel was taken an advantage off and also ******