Safrican removed my son as a dependent without my consent because of surname differences.

In 2010 took out a Funeral policy with SAfrican whilst I was still in the employment of Nedbank, when I moved to my new employer in 2017 I opted to retain the cover and completed all required forms. Upon inception of the policy I was unmarried and my son and I made use of my ****en surname (Adams). Fast forward to 2023 when I wanted to add my daughter who was born n 2022 , I was informed that my First Born son who was the first dependent I listed on this policy was removed , because of the surname difference. I never received communication of this and for the life of me fail to understand why he was removed when at that time of inception My surname was ADAMS. We have since changed his surname to DANIELS, and I submitted his details in March this year, this morning when I followed up I was told that it was never actioned. YOU GUYS ARE PATHETIC, and who permitted the removal of my son without my consent .