Safrican Pathetic Service.

I have been trying for months on end to get a proper response form Safrican relating to price increases on my Funeral Policy. Last year they increased my monthly premium without any notification. It took me several months to get them to respond and to admit that they made a mistake. They promised to refund me - still waiting. Again, in December 2022 the premium was increased - almost 80%. I again asked for an explanation. It took them months to respond with several versions. The last version that a SMS was sent to me in December 2022 to notify me that there will be an increase on 1 March 2023. The notification was sent to my old cell twice (which expired in 2015) before they finally at the end of March 2023 send it to my new number. I am still waiting for a response to my email requesting an explanation why the first amount was then deducted in December 2022 and not at the end of March as supposedly announced via SMS. Still waiting for a reply. This matter has been dragging on for 5 months to date without any solution to the issues raised. Pathetic. TshepisoMogale, Segomotso Kgaladi and Portia Khumalo all received emails on several occasions but seldom responded and if so only when I reminded them repeatedly. I am still waiting for a month now to get a final response. Seriously considering taking my policy elsewhere.