SAFRICAN not paying insured clients

We have a funeral cover policy with SAFRICAN where we covered our grandmother. We have been paying for this policy from 2015 and the grandmother passed on the 24th of November and we submitted a claim on the 28th of November and we were told that payment will be effected within 24 hours.

As at today the 08 December (11 days later) payment is still not done, despite numerous emails and calls we made to them. We buried our grandmother on the 3rd of December without funds from SAFRICAN. Someone who works for the company that uses SAFRICAN told us we will not receive payment soon and now we see what they meant. I would like to edge those with funeral cover or any other insurance cover with SAFRICAN to reconsider their options because they will not get payouts in time from SAFRICAN to cover their insured expenses.