Safrican is a **** and *****

Safrican is a ***** I joined their funeral policy last year August 2022. Now that I have to claim for my grandson who I knew I added on the policy, he passed on the 14th April 2023 only now Safrican states I added my grandson from the 1st of April 2023 how it is possible when they have been debiting their money from August 2022. Their consultants hang up phones, don't know how to respond queries they are really unprofessional.

Can Safrican do right by their clients because what they are doing is *****. They can't even respond whether my claim is rejected or not and state reasons as to why it is rejected. They are playing with people.