DS
Dodge S
1 reviews | Active since Jul 2012
06 Jul 2021, 12:37
Safrican Insurance - Worst Funeral Cover Payment/Settlement
The claims administration is the worst in the insurance (Funeral Covers) industry. I submitted a claim on Friday @02/07/2021 @11:18. On Tuesday 06/07/2021, the claim is still being processed. When speaking to their consultant she couldn't interpret the 48hours SLA. Bad service at its best
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Sanlam's replyOfficial
06 Jul 2021, 13:21Good morning Dodge. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
Sanlam's reply06 Jul 2021, 13:21
Official
Good morning Dodge. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team