safrican insurance from hell

im am very dissaponted with safriican. i struggled to fill the claims notification form for 2 days, the 4th and fifth of september. when I tried to call them their phones were answered by their clerk who transfered me to claims department that rings and rings with out being answered. I got help on how to fill the form on the 10th september when i called their Durban offices. I sent the documents on the 10 of september. i received a call from tswane the folowing day asking for the deceaced ID. I sent it ASAP. Now is 13 septemper still my claim is not paid. I cant do any funeral arrangement. SAFRICAN is selfish. as if losing a family member is fun on top of t hat pain Im frustrated i can even prepare for the day. time is running out i called their head office the say that my documents are there but they are awaiting the decesead ID that I sent on Tuesday morning. she asked "did you call and tell us that the id was sent". Imean whos fault is that? why are they ignoring their emails? im cancelling all existing policies with them they are unreliable.