Safrican insurance company

Item: Sanlam
Rating: 1
Author: Makhosazana J

I took a funeral policy with them last year march and they never sent me an insurance policy number till date but they debit in my account every month a sum of R387,97.I tried contacting them using their email address even the complaint portal telling them to cancel my policy they haven't responded to me till now and they again debited in my account.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

29 May 2026, 14:16

Good day Makhosazana,

We sincerely apologise for the experience you’ve had and understand how frustrating this must have been.

Please be assured that your concern is important to us, and we have escalated the matter to the relevant department for urgent assistance.

Thank you for bringing this to our attention and for your patience.

Regards
Sanlam Client Care

Sanlam's reply29 May 2026, 14:16

Official

Good day Makhosazana,

We sincerely apologise for the experience you’ve had and understand how frustrating this must have been.

Please be assured that your concern is important to us, and we have escalated the matter to the relevant department for urgent assistance.

Thank you for bringing this to our attention and for your patience.

Regards
Sanlam Client Care

Sanlam's replyOfficial

01 Jun 2026, 14:49

Good day Makhosazana,

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care

Sanlam's reply01 Jun 2026, 14:49

Official

Good day Makhosazana,

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care