MN
Mbali N
1 reviews | Active since Mar 2013
06 Mar 2026, 10:27
Safrican incompetency
I understand that Safrican is now part of sanlam.I have not had the greatest experience since February from just requesting a simple transaction history payment. Now I have asked for additional member to be added on my policy instead the removed my mother from my policy.I have sent countless emails copy the complaints email but I am still not assisted. Funeral insurance is very critical but Safrican is not treating it as urgently as it is supposed to.I need urgent assistance...
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
06 Mar 2026, 10:33Good morning, Mbali
We are sorry to learn of your poor service experience and have arranged for you to be contacted and assisted.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for you to be contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply06 Mar 2026, 10:33
Official
Good morning, Mbali
We are sorry to learn of your poor service experience and have arranged for you to be contacted and assisted.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for you to be contacted and assisted.
Regards
Sanlam Client Care
MN
Mbali N's updateReviewer Update
06 Mar 2026, 14:26I shall wait for that call.No one has contacted me so far.
MN
Mbali N's update06 Mar 2026, 14:26
Reviewer Update
I shall wait for that call.No one has contacted me so far.
Sanlam's replyOfficial
09 Mar 2026, 09:17Good morning, Mbali
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply09 Mar 2026, 09:17
Official
Good morning, Mbali
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
MN
Mbali N's updateReviewer Update
09 Mar 2026, 09:32Good morning,
An email was only sent to me yesterday on 8/3/2026 and I responded on the same day.
Please check with your correspondence for my responses.
An email was only sent to me yesterday on 8/3/2026 and I responded on the same day.
Please check with your correspondence for my responses.
MN
Mbali N's update09 Mar 2026, 09:32
Reviewer Update
Good morning,
An email was only sent to me yesterday on 8/3/2026 and I responded on the same day.
Please check with your correspondence for my responses.
An email was only sent to me yesterday on 8/3/2026 and I responded on the same day.
Please check with your correspondence for my responses.
Sanlam's replyOfficial
09 Mar 2026, 09:38Thank you for confirming.
Sanlam SKY will communicate with you further.
Regards
Sanlam Client Care
Sanlam SKY will communicate with you further.
Regards
Sanlam Client Care
Sanlam's reply09 Mar 2026, 09:38
Official
Thank you for confirming.
Sanlam SKY will communicate with you further.
Regards
Sanlam Client Care
Sanlam SKY will communicate with you further.
Regards
Sanlam Client Care
MN
Mbali N's updateReviewer Update
13 Mar 2026, 20:09Hi,
How long does it take for Sanlam sky to resolve this issue?I have been communicating with Penny from Sanlam sky and promised that she will respond in 2 days.I followed up today and no response.Does Sanlam understand the impact of not having correct details on your funeral cover?
How long does it take for Sanlam sky to resolve this issue?I have been communicating with Penny from Sanlam sky and promised that she will respond in 2 days.I followed up today and no response.Does Sanlam understand the impact of not having correct details on your funeral cover?
MN
Mbali N's update13 Mar 2026, 20:09
Reviewer Update
Hi,
How long does it take for Sanlam sky to resolve this issue?I have been communicating with Penny from Sanlam sky and promised that she will respond in 2 days.I followed up today and no response.Does Sanlam understand the impact of not having correct details on your funeral cover?
How long does it take for Sanlam sky to resolve this issue?I have been communicating with Penny from Sanlam sky and promised that she will respond in 2 days.I followed up today and no response.Does Sanlam understand the impact of not having correct details on your funeral cover?
Sanlam's replyOfficial
14 Mar 2026, 10:04Hello Mbali
We have followed up with Sanlam Sky.
Regards
Sanlam Client Care
We have followed up with Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply14 Mar 2026, 10:04
Official
Hello Mbali
We have followed up with Sanlam Sky.
Regards
Sanlam Client Care
We have followed up with Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Mar 2026, 13:24Hi Mbali
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply16 Mar 2026, 13:24
Official
Hi Mbali
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
MN
Mbali N's updateReviewer Update
17 Mar 2026, 14:30 Hi,
How effective is this investigation if none of you have actually called me.Please provide me with an email higher above for another escalation. I cannot take this anymore. I keep on responding to different people for the same issue and none of you is understanding my concern.
Someone thinks I want to add members, and they just send me forms without understanding my concern
How effective is this investigation if none of you have actually called me.Please provide me with an email higher above for another escalation. I cannot take this anymore. I keep on responding to different people for the same issue and none of you is understanding my concern.
Someone thinks I want to add members, and they just send me forms without understanding my concern
MN
Mbali N's update17 Mar 2026, 14:30
Reviewer Update
Hi,
How effective is this investigation if none of you have actually called me.Please provide me with an email higher above for another escalation. I cannot take this anymore. I keep on responding to different people for the same issue and none of you is understanding my concern.
Someone thinks I want to add members, and they just send me forms without understanding my concern
How effective is this investigation if none of you have actually called me.Please provide me with an email higher above for another escalation. I cannot take this anymore. I keep on responding to different people for the same issue and none of you is understanding my concern.
Someone thinks I want to add members, and they just send me forms without understanding my concern
Sanlam's replyOfficial
17 Mar 2026, 14:46Hi Mbali
Please communicate only with the consultant that has emailed you today.
Regards
Sanlam Client Care
Please communicate only with the consultant that has emailed you today.
Regards
Sanlam Client Care
Sanlam's reply17 Mar 2026, 14:46
Official
Hi Mbali
Please communicate only with the consultant that has emailed you today.
Regards
Sanlam Client Care
Please communicate only with the consultant that has emailed you today.
Regards
Sanlam Client Care
Sanlam's replyOfficial
17 Mar 2026, 14:46Hi Mbali
Please communicate only with the consultant that has emailed you today.
Regards
Sanlam Client Care
Please communicate only with the consultant that has emailed you today.
Regards
Sanlam Client Care
Sanlam's reply17 Mar 2026, 14:46
Official
Hi Mbali
Please communicate only with the consultant that has emailed you today.
Regards
Sanlam Client Care
Please communicate only with the consultant that has emailed you today.
Regards
Sanlam Client Care